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Notice again for email, and tracking number

Posted by SEMAPO GEAR(ip:)

Date 2019-06-28

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Notice again for email, and tracking number

Hello world wide SEMAPO supporters.

We are getting some issues about email and shipping notice, that some of customers can not receive emails.

1. Please check junk mail box.

- Sometimes our emails goes to your spam mail box.

2. Please send us email again in the case we do not reply in 24 hours.

- As above, we find some of customer's emails from our spam mail box. We are checking regularly.

3. Please check tracking number in your account or order page

- Some customers may not receive tracking number emails sometimes, but tracking number can be in your account & order page.

We will do our best to improve our system to prevent any inconvenience, and for your comfort use.

Again, we much appreciate for your all of supports from world wide.



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shipping policy
- We ship in 1~2 business day after an order. In the case of out of stock due to rush of orders at once, we contact customer via email for detail.
After we ship, tracking number is provided in 1 day after shipment.
You can check tracking number from your account, order detail or order history. Also email is sent with tracking number.
If you still have not received email after an order, please check spam mail folder. Sometimes our emails goes into spam mail box.
Please contact us email ( ) for further question.

- Please check carefully as below :
please check tracking number continuously after shipment, until you get item.
In the case of returned to us, shipping cost & handling charge + package charge is for customer.

!! Important !!
- After shipment, all of rest of procedure is customer's hand which is beyond our control.
This is normal standard of online shopping mall website. Custom clearance procedure, tracking number check, contact your post office etc.
- Many of customers simply are not on his/her address, that cause return of package to us. In this case, all of cost is for customer's charge.
- For all of Paypal dispute case, customers are assumed that he/she has agreed all of above policy.
Also please check our policy detail on board.
By ordering, it is assumed that customer has agreed this policy and agreed all of Paypal dispute case to be favor to seller.